Privacy Policy | Natural Lifestyle

Last updated: 15/09/2026

This Privacy Policy explains how The Natural lifestyle Coach ("we", "us", "our"), operating thenaturallifestylecoach.com, collects, uses, and protects your personal data. We are committed to handling your information responsibly, particularly given the sensitive nature of health-related coaching. We are the "data controller" for the purposes of UK data protection law (the UK GDPR and the Data Protection Act 2018).

1. What Personal Data We Collect

Depending on how you interact with our website, we may collect:

Information you give us directly

Name, email address, phone number (via contact forms, booking, or newsletter sign-up)
Information provided during discovery calls or coaching sessions, which may include **health and lifestyle information** (e.g. medical history, diet, sleep, stress, exercise habits, mental wellbeing)
Payment and billing details (processed securely via our payment provider — we do not store full card details ourselves)
Any other information you choose to share with us in correspondence

Information collected automatically

Technical data such as IP address, browser type, and device information
Usage data (pages visited, time spent on site) via cookies or similar technologies — see Section 6

2. Special Category Data (Health Information)

As a Lifestyle Medicine coach, some information you share with us — such as details about your health, diagnoses, or medical history — is classed as special category data under UK GDPR. We only collect and use this information:

With your explicit consent, given when you book a consultation or coaching programme and again verbally/in writing before in-depth health discussions; and/or
Where necessary to provide the coaching service you have requested.

You are never obliged to share more health information than you are comfortable with. You may withdraw consent at any time by contacting us (see Section 9), though this may limit our ability to provide coaching services.

3. How We Use Your Data

We use your personal data to:

Provide, manage, and personalise coaching services, including discovery calls and 1:1 programmes
Process bookings and payments
Communicate with you about appointments, programme content, or your enquiries
Send newsletters or marketing communications, only where you have opted in, with an easy option to unsubscribe at any time
Maintain accurate clinical/coaching records as part of good professional practice
Comply with legal and regulatory obligations (e.g. accounting, GMC/professional body requirements where relevant)
Improve our website and services (via anonymised or aggregated analytics data)

4. Lawful Basis for Processing

We rely on the following lawful bases under UK GDPR:

Purpose Lawful basis

Providing coaching services you've booked | Contract

Health/special category information Explicit consent

Marketing emails/newsletter Consent

Legal/accounting obligations Legal obligation

Website analytics Legitimate interests / consent (cookies)

5. Who We Share Your Data With

We do not sell your personal data. We may share limited data with trusted third-party services that help us run our business, such as:

Booking and scheduling platforms (to manage appointments)
Payment processors (to handle transactions securely)
Email marketing platforms (to send newsletters, if you've opted in)
Website hosting and analytics providers

These providers only process your data on our instructions and are contractually required to protect it. We do not share your health information with any third party for marketing purposes.If any of these providers are based outside the UK/EEA, we ensure appropriate safeguards are in place (such as Standard Contractual Clauses) to protect your data during international transfers.

6. Cookies

Our website may use cookies and similar technologies to:

Remember your preferences
Understand how visitors use the site (analytics)
Support booking and payment functionality

You can control or disable cookies through your browser settings. Disabling some cookies may affect site functionality.

7. How Long We Keep Your Data

We retain personal data only as long as necessary for the purposes it was collected, including:

Coaching/client records: typically retained for 5 years after our last interaction, in line with good professional practice and any applicable regulatory guidance
Financial records: retained as required by UK tax law (currently 6 years)
Marketing data: retained until you unsubscribe or request deletion

8. Your Rights

Under UK GDPR, you have the right to:

Access the personal data we hold about you
Rectify inaccurate or incomplete data
Erase your data ("right to be forgotten"), in certain circumstances
Restrict or object to certain processing
Data portability (receive your data in a portable format
Withdraw consent at any time, where processing is based on consent
Complain to the Information Commissioner's Office (ICO)** if you believe your data has been mishandled — [ico.org.uk](https://ico.org.uk

To exercise any of these rights, contact us using the details in Section 1.

9. How to Contact Us

If you have questions about this policy or how we handle your data, please contact: thenaturallifetsylecoach@gmail.com

We aim to respond to all data protection queries within one month.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The "Last updated" date at the top of this page will indicate when it was last revised.